Effective Date: [2025-7-3]

1. Introduction

This Privacy Policy describes how IYILO (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you use the IYILO App (the “App”). We are committed to ensuring that your privacy is protected and your personal data is handled in accordance with applicable laws including but not limited to the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).

By using our App, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use the App.

2. Data We Collect

We may collect and process the following categories of data:

a. Account Information: Full name, email, phone number, login credentials, and account preferences.

b. Charger Usage Data: Charging start/end times, session duration, power consumption, estimated cost, NFC card usage.

c. Device and Technical Data: Device ID, operating system, firmware version, Bluetooth MAC, IP address, logs.

d. Location Data: Real-time location to locate nearby chargers and enable remote control.

e. Communication Data: App notifications, email campaigns, and marketing preferences.

f. OTA and Diagnostic Logs: Remote updates and device diagnostics for support and safety.

3. How We Use Your Information

We use the information to:

- Enable EV charger remote control, monitoring, and configuration.

- Allow charger reservations and account switching.

- Send firmware updates and feature improvements.

- Provide customer support and troubleshooting.

- Send push notifications, service announcements, and marketing messages (with opt-out option).

- Comply with legal obligations and protect user safety.

4. Data Storage and International Transfer

All collected data is securely stored on servers located in mainland China.

Access to your data may be granted to authorized IYILO personnel located in the United States for service maintenance and business operation purposes.

We apply appropriate safeguards, such as contractual clauses, to ensure cross-border data protection.

5. Data Sharing

We do not sell your data. We may share data with:

- Service providers (cloud hosting, push, analytics, email).

- Legal authorities when required by law.

- SDK providers for mapping, OTA, and notifications.

6. User Rights

Depending on your jurisdiction, you may have the right to:

- Request access or correction of your personal data.

- Request deletion or restriction of data processing.

- Opt out of direct marketing communications.

- Withdraw consent for future processing.

To exercise these rights, contact: support@iyilo.shop

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

8. Security

We use industry-standard measures (encryption, access control, secure storage) to protect your data. However, no system can be 100% secure.

9. Children’s Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the App or our website.

11. Contact Us

If you have any questions or concerns about this policy, contact us at:

support@iyilo.shop

https://www.iyilo.shop