IYILO Shipping Policy

Thank you for shopping with IYILO. We are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below to understand how we process and ship your purchases.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and holidays). Orders placed after 8:00 AM (PST) or over the weekend will be processed on the next business day.

2. Special Shipping Offers (Continental U.S. Only)

We love rewarding our community! IYILO is proud to offer the following exclusive shipping perks for our customers in the contiguous United States:

• Welcome Offer (New Customers): Enjoy FREE Standard Shipping on your first order over $60. (Discount applied automatically at checkout or via your welcome code).

• Bulk Orders: Any single order over $600 qualifies for FREE Standard Shipping, regardless of your customer history.

Important Note: All promotional free shipping offers (including Welcome, Referral, and Bulk offers) are valid for the Continental U.S. only. Due to the weight and size of our products, shipments to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, and Canada are excluded from free shipping promotions.

3. Standard Shipping Rates & Estimated Delivery Time

Continental U.S.

Shipping Method	Order Value	Cost	Delivery Time
Free Standard Shipping	Over $60	Free	3–5 business days
Standard Shipping	$0–$59.99	$8	3–5 business days

Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands

Shipping Method	Order Value	Cost	Delivery Time
USPS Delivery	Over $150	Free	3–15 business days
USPS Delivery	$0–$149.99	$15	3–15 business days
UPS/FedEx with Signature Confirmation	Any Amount	$50	3–7 business days

 

Canada (Since our warehouse is currently located in the United States, orders from Canada will include taxes and shipping fees.)

Shipping Method	Order Value	Cost	Delivery Time
Standard Shipping	$0-$59.99	8	7–15 business days
Standard Shipping	Over $60	$65	7–15 business days

 

Shipping fees (if applicable) are non-refundable once the order has been processed and shipped.

4. Taxes, Duties & Customs

United States (Sales Tax) In accordance with U.S. federal, state, and local regulations, sales tax may be applied to orders shipped within the United States.

• Orders shipped to California may be required to pay California sales tax, as mandated by state law.

• Any applicable sales tax will be automatically calculated and displayed at checkout based on your shipping address.

Canada (Delivered Duty Paid - DDP) We are proud to offer Delivered Duty Paid (DDP) shipping for all orders to Canada. This means that all applicable import duties, taxes (GST/HST/PST), and customs brokerage fees are already included in your final total at checkout.

• No Surprise Fees: You will not be charged any additional or hidden fees by the carrier upon delivery.

• Smoother Clearance: Because all duties are paid upfront, your IYILO order will clear customs faster, ensuring a quicker and smoother delivery process.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

• Due to carrier restrictions, products containing batteries may ship separately.

• Remote or hard-to-reach areas may incur additional shipping time.

6. Tracking & Notifications

Once your order is shipped, you will receive an email confirmation with tracking information and the estimated delivery date. You can track your shipment directly from the carrier’s website using the tracking number provided.

7. Delivery Responsibility

IYILO is not responsible for:

• Lost or stolen packages after delivery confirmation.

• Delays caused by weather, customs, carrier disruptions, or incorrect shipping information provided by the customer.

Once the tracking status shows "Delivered", the order is considered fulfilled. We cannot offer replacements or refunds for claims of non-receipt after this status is reached.

8. Questions or Assistance

If you have any questions or need help with your shipment, please contact our support team:

IYILO – Customer Support
Email: support@IYILO.shop
WhatsApp: +1 213-804-0158 Business Name:EVRA ENERGY LLC