Why is my Wi-Fi indicator flashing red, blue, and green, and the charger won’t charge?
If the Wi-Fi indicator keeps flashing red, blue, and green alternately and the charger cannot start charging, the charger may be from an earlier production batch running firmware version V1.1.64...
How can I identify my IYILO charger model?
Find the charger Serial Number (SN) on the label on the right side of the unit and have your order number ready. Contact IYILO Support with the SN and order...
How do I use the rfid cards to control charging?
Turn Plug-and-Charge off to access the App Mode, then you can start and stop a charging session simply by using an RFID card. Follow these steps: Bind the card in...
Can one device support multiple accounts?
Use family/sub-account sharing instead of adding the same charger as a second owner.On the main account, open Account Info → My Account → Invite, enter the other user’s email address,...
If I have multiple ev cars. Can I track charging time and cost for each vehicle separately?
One charger cannot automatically identify which vehicle is connected, so the app does not provide true per-vehicle history. You can use a separate RFID card or user/account for each driver...
How does the RFID work
Turn Plug-and-Charge off to access the App Mode, then you can start and stop a charging session simply by using an RFID card. Follow these steps: Bind the card in...
Does the charger stop after max charge by vehicle is achieved?
By default, when your vehicle reaches a full charge the charger does not stop the session automatically. The vehicle enters a Suspend EV state, and the charging session continues to be...